This Privacy Policy outlines the data protection practices adopted by PMG Medical Group (the “Company”), including its subsidiaries and affiliated entities worldwide (collectively, the “Group”), regarding the collection, use, and disclosure of personal data. This policy complies with the Personal Data Protection Act 2012 (Act 26 of 2012), hereinafter referred to as the “PDPA.”
Please note that this Privacy Policy is intended to supplement, and not override or replace, any specific consent or purpose stated in data submission forms you may complete when providing personal information to the Group.
Types of Personal Data We Collect
We may collect and process the following categories of personal data, including but not limited to:
- Full Name, Age, Gender, and Date of Birth
- Nationality, Race, Identity Card or Passport Number
- Contact details such as Home Address, Phone Number, and Email Address
- Purchase records and transaction history to help us provide relevant promotions and offers
Purpose of Data Collection
Your personal data may be used for the following purposes:
- To inform you of promotions, discounts, and marketing campaigns
- To notify you of exclusive offers from our third-party partners or affiliates
- To enable access and use of services provided by the Group, including necessary communications via SMS, email, or other methods
- To respond to your inquiries and customer service requests
- For internal record-keeping, data accuracy, and updates
- To conduct data analysis and market research
- For operational, accounting, and administrative purposes
- For tax filing, refund processing, and issuance of credit notes
- To manage billing, payments, and collections
- For identity verification and fraud prevention
- To maintain accurate financial records and support audits
- To disclose required records or documents (in physical or electronic form) to auditors for reporting purposes
If you submit personal data on behalf of another individual, you confirm that you have obtained their consent for the Group to collect, use, and disclose their data as outlined in this policy.
Data Accuracy
The Company will take reasonable measures to ensure that the personal information it collects, uses, or discloses is accurate, complete, and current.
Data Security
The Company is committed to protecting personal data from loss, misuse, unauthorized access, modification, or disclosure. Data will be retained only for as long as necessary for the purposes outlined and will be securely destroyed or anonymized once it is no longer required.
Access and Correction of Personal Data
You may request to access or correct your personal data held by the Group. A reasonable administrative fee may apply depending on the nature of the request.
To submit a request or inquiry regarding your personal data, please contact us in writing via email at: [email protected]
You are entitled to:
- Request access to your personal data held by the Company
- Request information on how your data has been used or disclosed within the 12 months preceding the request
- Request correction of any inaccurate or incomplete personal data
The Company reserves the right to:
- Charge a reasonable fee for processing such requests
- Decline requests that are deemed excessive or unreasonable in frequency
Corrections will be made as soon as reasonably possible, and if applicable, the updated data will be shared with third parties to whom the original data was disclosed—unless they no longer require it for legal or business purposes.
Under certain exceptions provided in the PDPA, the Company may deny access or correction requests, such as when:
- There are reasonable grounds to believe that the correction request is unnecessary
- The request is frivolous, vexatious, or involves trivial data
- The data is part of an ongoing legal investigation or prosecution
- Disclosure may compromise confidential business information
- The data is linked to a still-active investigation or legal process
Cross-Border Data Transfers
If your personal data needs to be transferred outside Singapore—for example, for operational purposes within other Group entities—PMG Medical Group will ensure that the recipient organization provides a level of data protection comparable to what is outlined in this policy.
Data Erasure Request
You may request deletion of your personal data by emailing [email protected]. Once your request is confirmed, all associated personal information will be removed from our systems. Please note that this will result in the forfeiture of any membership benefits, including loyalty points and redemption entitlements.
Questions & Complaints
If you have any questions, concerns, or requests regarding your personal data or this policy, please contact us using the details below:
Phone: +6011-10752865
Email: [email protected]
Last Updated: 30 June 2025