These are the terms and conditions that govern your use of our website and services.
Thank you for visiting https://store.pmg2u.com/ (the “Site”). This website is operated by PMG Medical Group, a leading healthcare group providing retail and digital pharmaceutical services. The online platform is owned by PMG Medical Group (Company No. 1019643M), and all orders placed online are processed, packed, and fulfilled by its subsidiaries and associated entities (collectively referred to as “the Group”), with the registered business address at:
No 6, Jalan Merdeka, 96100 Sarikei, Sarawak.
The Site offers a user-friendly, secure, and informative shopping experience for customers to purchase healthcare-related products essential for maintaining wellness and preventing illness. The online store is accessible 24/7 and is designed to simplify your health product shopping experience while also offering health education content.
By accessing and using this Site, you acknowledge and agree to the following terms and conditions. Your use of this Site and your submission of any order shall constitute your acceptance of these terms. Please read them carefully.
Copyrights & Trademarks
All content available on this Site, including but not limited to text, design, logos, images, audio clips, video materials, and the overall layout and organization (collectively, “Content”), is the intellectual property of PMG Medical Group or its content partners, protected under copyright, trademark, and other applicable laws.
Unless explicitly authorized in writing, no part of this site may be copied, reproduced, modified, republished, uploaded, posted, or distributed in any form. Use of any content for purposes other than purchasing from this Site is strictly prohibited.
Information Disclaimer
All information provided on this Site is intended for general informational purposes only and does not constitute medical advice.
While we strive for accuracy, the Group does not guarantee the completeness, timeliness, or reliability of any content. You are advised to consult with qualified healthcare professionals before starting any treatment or using any medication. PMG Medical Group shall not be liable for any outcomes resulting from your reliance on information provided on the Site.
Limitation of Liability
Except as otherwise required under applicable Malaysian consumer laws, PMG Medical Group makes no express or implied warranties regarding any products sold via the Site.
PMG Medical Group’s total liability shall not exceed the purchase price of the product in question. We shall not be liable for any indirect, incidental, or consequential damages.
Force Majeure
PMG Medical Group shall not be held liable for delays or failures due to events beyond our control, such as natural disasters, strikes, equipment failures, or governmental restrictions.
However, in such events, we will make every effort to adhere to timelines stipulated in the terms where possible.
Site Use Disclaimer
Use of the Site is at your own risk. PMG Medical Group does not guarantee uninterrupted access or error-free operation of the Site.
We are not responsible for third-party links, their content, or any damages incurred from using linked websites.
Account Responsibilities
To use the Site, you must be at least 15 years old. You agree to provide accurate and complete registration details and maintain confidentiality of your login credentials.
You are fully responsible for all activities under your account. If you suspect unauthorized use, please notify us immediately.
Payment Methods
We accept:
- Credit Cards (Visa, MasterCard)
- eWallets (Touch ‘n Go, Boost, GrabPay, etc.)
- FPX
Your payment is processed securely at the point of purchase. In case of unfulfilled items, we will refund via membership points or your original payment method within 30 days.
Order Acceptance
Receipt of an order confirmation does not equate to acceptance. PMG Medical Group reserves the right to cancel or reduce orders for any reason, including pricing errors or availability issues.
Delivery & Collection
Doorstep Delivery
Products will be shipped to the address you provide during checkout. We use third-party courier services. All risks transfer to you upon delivery.
Curbside Pickup
Pickup is available at selected outlets. Orders must be collected within the stated timeframe, and identification is required. No changes to pickup location are allowed after order confirmation.
Pre-Orders
You may cancel a pre-order within 7 days from purchase for a full refund. PMG Medical Group will provide updates if delays occur. Estimated delivery times are not guaranteed.
Subscription Orders
Customers can opt for recurring deliveries. Subscription pricing is locked at the time of the first order. Orders can be paused or canceled via your account. If an item is out of stock or discontinued, we will contact you for alternative arrangements.
Recurring payments are processed via Xendit, and credit card details are securely stored by the gateway provider.
Purchase Limitations
PMG Medical Group reserves the right to limit the quantity and frequency of product purchases to prevent non-consumer/commercial misuse. For commercial orders or for any reason as it deems fit, please contact: [email protected].
Customer Conduct
You may not use this Site for commercial resale or copy the structure, design, or functionality of the Site.
Our Rights
We may monitor and disclose any content or communications if required by law or to protect our users and legal interests.
PMG Medical Group may suspend or terminate your account at our sole discretion without prior notice for any violation of the terms.
Typographical Errors
If a product is listed with incorrect pricing or information due to error, PMG Medical Group reserves the right to cancel orders even after payment has been made. In such cases, we will arrange a refund or credit.
Governing Law
These terms are governed by the laws of Malaysia. Disputes shall fall under the jurisdiction of the Malaysian Communications and Multimedia Commission.
Termination
PMG Medical Group reserves the right to suspend or terminate your access to the Site at any time. You agree that such actions may be taken without prior notice.